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Author: Anna Alu

How Market Research can help the world ‘Leave no one behind’

A not-to-be-missed session organised by the ESOMAR Foundation (Part 1)

 

 

 

On 12 September, the ESOMAR Foundation will participate with a full session on ‘Making the World a Better Place’ at the ESOMAR Congress 2017 in Amsterdam. Over 1,000 insight, research and data experts from all over the world will gather in Amsterdam to discuss business and societal issues and how creativity, innovation and insights can influence decision making.

The ESOMAR Foundation will take stage with a key topic that promises hope and raises important issues on “How Market Research can help the world ‘Leave no one behind’ *

*“This is the people’s agenda, a plan of action for ending poverty in all its dimensions, irreversibly, everywhere, and leaving no one behind,” said Ban Ki-moon, the UN secretary general, at the launch of the 2030 Sustainable Development Goals (SDG’s)

It’s 2030 and the world is celebrating the achievement of the UN’s 2030 Sustainable Development Goals:

The Market Research Community is justly proud of the very valuable contribution it has made to the achievement of those Global Goals – particularly to the ‘Leave no one behind’ directive – and is hosting a huge party for all those involved, since the work, and its effect on the achievement of the Global Goals, has transformed the image of the industry in the last decade, demonstrating the relevance of real MR to both the Data Revolution and the CSR agenda. Graduates now clamour to join the industry, which is seen as innovative, forward looking and socially responsible

This session will be a ‘call to action’ both to our experts and our young researchers. Case studies will set the scene and a panel discussion will focus on:

• What can the MR Industry do to achieve this vision?
• How can we better use the data we already have and the surveys we do?
• How can we promote and demonstrate the value of Qualitative and Ethnographic data to Donors and Policy Makers?
• How can we mobilise our experts and energetic young researchers?
• How can we really make a difference?

Gunilla Broadbent, ESOMAR Foundation President and Phyllis Macfarlane, ESOMAR Foundation Treasurer, will lead the programme. Speakers and panelists representing different stakeholders (organisations, NGOs and research agencies) will animate what it promises to be a not-to-be-missed session in Amsterdam.

This is a unique opportunity for the ESOMAR Foundation to take an active part in the 70th anniversary ESOMAR Congress. Watch this space for more news on the programme. For more information contact us at: info@esomarfoundation.org

 

Time to get serious about finding a job!

This is the 11th blogpost from Nicolin Mamuya, the first ESOMAR Foundation scholarship in South Africa. Nicolin starts making plans for the future!

 

The time for applying for jobs and graduate programs has finally arrived. The reality of possibly working a 9 to 5 job does not sit well with my friends and me. However, I am excited and hopeful that I will get an amazing job this year. The plan is to apply for any marketing related vacancies that I qualify for.

The immense workload in school has just become the norm. The ups and downs can make any student have a mental breakdown. The trick is time management and constant positivity. I will be starting my exams this month, with the first exam being a group presentation to Unilever on the 22nd of May. Ridwannah, Farzaana and Patience, the girls who attended the ESOMAR conference with me in 2016, are part of my team, which makes me confident that this exam will end well. I would be lying if I said that the ESOMAR conference experience did not bring us closer.

A good friend of mine, who completed her degree, last year, gave me a rather funny piece of advice. As I was venting about how life is just so difficult, she told me to be a pineapple about it.

So apparently, being a pineapple means standing tall, holding on to your crown and remaining positive (the sweetness of the pineapple signifies positivity). That was very creative of her, especially because I love pineapples.

 

The scholarship awarded to Nicolin was sponsored by SSI and in collaboration with SAMRA.

         

Measuring the nature and scale of violence against women in the EU

What is violence against women and why does it matter?

Violence against women (VAW) is one of the most systematic and widespread human rights violations across the world. The United Nations defines violence against women as;

any act of gender-based violence that results in, or is likely to result in, physical, sexual or psychological harm or suffering to women, including threats of such acts, coercion or arbitrary deprivation of liberty, whether occurring in public or private life[1].”

 Examples of violence against women include; physical violence, sexual violence including rape, psychological violence including stalking, control or denigration as well as female genital mutilation, forced marriage, and honour crimes.

Most violence against women is perpetrated by men. These can be intimate partners – the people with whom women are either in or have been in a relationship with or other people such as family members, colleagues, acquaintances or strangers. Therefore, violence against women is embedded in gendered social structures and closely interrelated with gender inequality, poverty and economic dependence.

VAW is systematically underreported to the police or other agencies so the scale of the issue is not reflected in official data. Furthermore, intimate partner violence is often seen as a “private” matter of the home, which makes women less likely to speak out. This matters because it means that decision-makers, practitioners, non-governmental organisations and other actors don’t have the data needed to make informed decisions and to develop targeted policies to address and prevent it.

 In response to a lack of comparable data on violence against women, the European Union Agency for Fundamental Rights[2] (FRA) commissioned a consortium led by Ipsos MORI[3] to conduct the first EU-wide robust and comparable survey on the extent, nature and consequences of violence against women, as reported by women. Ipsos MORI oversaw the data collection, contracting affiliated agencies in each country to carry out the fieldwork.

What methods do you use to collect reliable data on sensitive subjects?

Due to low levels of reporting to the police or other agencies and the difficulties associated with holding perpetrators to account through the judicial system, population based surveys provide the most accurate estimates of the prevalence of violence against women.

In 2012, Ipsos MORI on behalf of FRA conducted a face-to-face survey with 42,000 women across the 28 Member States of the European Union[4]. The survey included questions about physical, sexual and psychological violence, childhood victimisation, sexual harassment and stalking (including the role of the internet). The survey consisted of 1,500 interviews with women in each country, with the exception of Luxembourg where 900 women were interviewed. The women were selected from the general population to participate using a multistage random (probability) sampling approach. The sampling approach is important because it ensures that the results are representative of the female population aged 18 – 74 years living in each EU Member State and increases comparability of the survey results between countries.

Interviewing women about their experiences of violence is a delicate and sensitive situation. The aim of a survey of this nature is to encourage the respondent to disclose her experiences of violence to the interviewer without causing re-victimisation or re-traumatisation. For example, some women may be traumatised or experience distress when recalling and describing these events. Others may have repressed the memory of the abuse, and yet others may have never spoken about their experiences.

To address the sensitivities, interviewers were trained using a survivor-centred approach. Some techniques used in this approach include;

  • Having an all-female interviewing team
  • Not mentioning or defining violence, only asking about specific actions
  • Only conducting the interview in a private setting so as to avoid retaliation
  • Providing information about local support services when asked

As a result, many respondents, including some of those who had not talked to anyone about the violent incident, were ready to share their experiences with the interviewer and appreciated the fact that they were asked about a topic which they considered very important. Ipsos MORI delivered the final dataset and technical report to FRA, who completed the full analysis of the results.

What happened as a result?

Headline findings show that 33% of women have experienced physical and/or sexual violence since the age of 15, while 5% have been raped since the age of 15. Just 33% of victims of partner violence and 26% of victims of non-partner violence either contacted the police or some other organisation (such as victim support) following the most serious incident of violence. The results of non-reporting of incidents of violence highlight the importance of using population based surveys to gather data on this issue[5].

FRA released the results of the study in March 2014 and the information collected has allowed FRA to make a number of recommendations on how to address this issue and better protect the human rights of women in the EU. Examples include amongst others;

  • Member States should take particular note of the needs of victims of gender-based violence when applying the EU Victims’ Rights Directive
  • Member States should ratify the Council of Europe Convention on Preventing and Combatting Violence against Women and Domestic Violence (Istanbul Convention) and the EU should follow suit

In the days following the launch of the results, FRA recorded more than 1,500 news articles and broadcast items referencing the results of the survey. At EU level – as an example – European Commission has used the results to justify funding for awareness raising campaigns to tackle violence against women, while Members of the European Parliament and civil society organisations have found in the survey results a tool which supports their calls for better victim protection measures, for example through the ratification and implementation of the Istanbul Convention.

To make the empirical data accessible to a wide audience FRA used a variety of dissemination techniques. This includes official publications, press releases and speaking at events to raise awareness as well as data visualisation tools and video presentations. Please visit the project website here for more information.

Ipsos MORI has built upon the methodological skills its team developed during this project by continuing to deliver population based surveys that explore issues related to violence against women with partners in Asia, Latin America and Sub-Saharan Africa.

[1] General Assembly Resolution 48/104 Declaration on the Elimination of Violence against Women, 1993

[2] http://fra.europa.eu

[3] Ipsos MORI worked with HEUNI and UNICRI in the delivery of this study

[4] For full details of the project please refer to the FRA’s main results report found here; http://fra.europa.eu/en/publication/2014/violence-against-women-eu-wide-survey-main-results-report

[5] FRA, Violence against Women: an EU-wide survey – Results at a glance, Luxembourg: Publication Office of the European Union, 2014, http://fra.europa.eu/sites/default/files/fra-2014-vaw-survey-at-a-glance-oct14_en.pdf

If you wish to know more about this project please contact: Sara Grant-Vest, Research Director, International Social Research, Social Research Institute, Ipsos MORI 

sara.grant-vest@ipsos.com | www.ipsos-mori.com | @ipsosmori

 

 

Studying at Caucasus University

This is the first blog from Nutsa Kvitashvili who is following the BA Program of Sociology at Caucasus School of Humanities and Social Sciences. Nutsa is the recipient of the ESOMAR Foundation Scholarship sponsored by Inizio.

When I became a student  at Caucasus University, studying for me was difficult and challenging. But best things in life come from hard work. First year at CU was hard for me. It was hard to keep up with university’s life but hard work really pays off. Now it’s my 3rd year at university and studying opened many doors in my life, it also expanded my views on many things. Now I can manage my time effectively. It’s a very important skill not only for university but for my future career. I’m also better in writing essays. It’s also a very important skill because essay is a student’s opportunity to show his/her knowledge on a given subject.  I’m better in giving presentations and working on group projects too. University is very different from school, here you have to learn how to adapt and take responsibility for everything you do. I’ve gained many practical and valuable skills while studying. Also I’m moving forward, developing more as a person and I’m one more step closer to reaching my career goals.

Sometimes being motivated at university is hard, but the ESOMAR Foundation scholarship helped me stay enthusiastic and excited about what I’m doing. It helps me being motivated and passionate about studying. It’s an honor to be the recipient of the ESOMAR Foundation scholarship and it’s not only about receiving the money, it’s also about the potential that you saw in me. I’m going to do the best I can to make you, my family, my friends and my university proud. I want to thank ESOMAR Foundation and the sponsor INIZIO again for giving me this opportunity.

 

How you can support

If you are a market researcher, a national market research association, an NGO involved in research or a university interested in a scholarship in your country please contact us at info@esomarfoundation.org

Partners & Sponsors

We are always on the lookout for partners and sponsors. If you are an organisation looking to understand more on how you can support us, please find more information here or contact:  info@esomarfoundation.org

    

Trust and believe in yourself!

This is the tenth blog-post from Nicolin Mamuya, the first ESOMAR Foundation scholarship in South Africa. Nicolin thinks back at her graduation day.

This Honours programme has officially taken over my life. However, I am not complaining because, it isn’t as though I have anything better to do. It’s like my mom always said, “When you’re busy, you don’t have time to be worrying about other peoples’ business”.

On the 4th of April I had my graduation ceremony. It was alright. I think I celebrated enough after I received my final results last year in December. I must admit, I wish I had my family with me on the day. Maybe the pressure of getting the outfit and transport would have been less intense. Nonetheless, I appreciate my friends for being there.

If there’s one thing I have learnt in this life, it is not to expect things from people. I mean, people are human and disappointments are inevitable. Trust and believe in yourself.

 

The scholarship awarded to Nicolin was sponsored by SSI and in collaboration with SAMRA.

         

My first day as a marketing research student

 

This is the first blog-post from Esther Tot who received the ESOMAR Foundation Scholarship to study at the English based Bachelor Degree program in International Business at the National University of Management (NUM) in Phnom Penh, Cambodia.

I was so excited when I received the news that I was awarded the ESOMAR Foundation scholarship as a Marketing Research student at National University of Management (NUM). I cried of joy for this special blessing. It means so much to me!

It was December 12th, 2016 when I started my first class at IBBA (International Business). It was an unforgettable day! The subject of my first class was Khmer History taught by Teacher Khuon Vichheka. She taught me to know more about my country history especially about the Khmer Kingdoms Organization which was divided into 13 kingdoms such as Prehistory, Funan, Chenla, Angkor, Chatomuk, Longvek, Oudong, French Protectorate, Sangkum Reastr Niyum, The Khmer Republic, Democratic Kampuchea, People’s Republic of Kampuchea (PRK), and the very last one was The Kingdom of Cambodia. As a marketing researcher it’s very important to have a clear understanding about your own country and others countries’ history and economics. It helps create a business idea of people demands all around the world. This course was so beneficial because I could learn many new things happening all over the world, update my ideas and be more creative and more future oriented.

However, this course also included some hard subjects such as Mathematics, but I promise myself I won’t give up until I reach my goal and graduate with an IBBA degree and get a good job in marketing research. I am willing to take the risk in order to find my success. Nevertheless, there are others subjects which I enjoy a lot such as Economics, English for Business, and Introduction to Business. It was all fun and beneficial. I love to study in this course so much.

 

Partners & Sponsors

We are always on the lookout for partners and sponsors. If you are an organisation looking to understand more on how you can support us, please find more information here or contact:  info@esomarfoundation.org

 

 

Shedding Light on the Digital Grey Areas of Teen Dating Violence: Co-Creation Research

Overview

In 2007  the Family Violence Prevention Fund partnered with the Ad Council and R/GA to create a campaign to prevent teen dating violence both now and as teens mature and enter adulthood.  Our initial research found that teen dating had gone digital and teen dating abuse online had followed. This emerging area became our focus.

Research was conducted at key points of the year-long development process. Because we wanted to understand how teens interact with each other in a digital environment, we created that environment and then brought respondents in to interact with it.  At every point in the research process, respondents created artifacts—words, pictures and ideas—that did not just inform the subsequent campaign, but literally became part of the campaign.

In early 2009, the ThatsNotCool.com site and multimedia campaign was launched to draw teens’ attention to the issue of digital dating violence and to help them “draw their digital line” by deciding for themselves what’s right or wrong rather than be lectured by adults.

The campaign included banners, social media, TV, print, radio, outdoors and a mobile site. At the ThatsNotCool.com website teens could view content, as well as create and share videos, call out cards and more. The campaign helped start a conversation in the media on teen dating abuse and in the first few months led to over 300,000 visitors, 200,000 video views and 28,000 call out cards sent.

Please take a look at this short video to learn more about the challenge, the research, development of the campaign and to see the creative in action. https://www.youtube.com/watch?v=eY4BhzuOeSQ

 

Research Phase I (2007 – 2008)

First we reviewed existing academic and secondary research. Next we needed qualitative research to get a deeper, more nuanced and current understanding of the situation – including teens’ social norms, and vernacular. And we needed nationwide input on a tight timeline.

Abby Leafe head of New Leafe Research partnered with Judith Oppenheim, research director at RGA, and the team in developing innovative research methodologies to meet budget, timing and diversity constraints; leverage new digital research opportunities; and create an environment where teens would be comfortable participating and being open. Ben Smithee head of The Smithee Group conducted the male friendship groups.

  • Online Immersion: This phase explored the language, attitudes and behaviors of teens regarding dating. For a week, they recorded their lives and experiences in words and photos on their own ‘blog’ created for this research.  This included structured activities and open-ended forums.

Figure 1:  Teen blogging interface

 

  • In-home friendship circles (14 in 3 cities): The next phase built upon these learnings using friendship circle discussions conducted in the home of a host teen who recruited same sex friends.  The first step was getting the host parent’s permission. We included structured discussion and  loosely directed conversation about their dating life and language.

Figure 2: Portion of Language Dictionary which emerged from early qualitative

 

Next we held creative development work sessions with creative teams and teens.

  • Creative development workshops:  We had 5 same-sex friendship groups of 3-6 teens per group. It was important to ensure authenticity and excitement in the campaign experience, language, and look and feel. We had a mixture of exercises such as word sorts, word mapping, and sketching, as well as exposure to work-in-progress concept stimuli.

With the input from the creativity workshops, R/GA developed a revised set of concepts for exploration with a new set of teens.

  • Concept evaluation groups: Friendship circles evaluated the creative overall as well as specific components.
    • Concept review: Feedback on campaign elements, including mobile, out-of-home, print, TV, radio, and web site.
    • Creation stations: The concept for the campaign web site included a host of interactive tools, including a fairly robust video creation application, an interactive quiz and an ‘i-card’ creator. The room was set up as a ‘laboratory’ with two distinct “creation stations” where respondents were asked to try the tools, and specifically to create their own video in responses to the creative elements they previewed during the focus group.  Respondents were provided with a host of everyday props to use to create their videos, including, dolls, toys, puppets and so on.

Figure 3:  Content created by respondents with group stimuli

 

Phase 2 (2009) 

A second phase of research was conducted to provide guidance on how to strengthen individual campaign elements or to add additional components.

  • The first stage used  in-home friendship focus groups to explore the current campaign
    • In addition to a general discussion about their lives, friendships and romantic interests more structured activities included sorting photographs of celebrity couples into the categories of ‘the good,’ ‘the bad,’ and ‘the ugly.’  Lastly, each group was given the opportunity to visit ThatsNotCool.com to give their impressions of the site in general.

Figure 4:  ThatsNotCool.com

  • The second stage included an online video diary, a texting journal and a survey of respondents’ social networking pages.
    •  Daily written and video based activities covering role playing, tech usage demonstrations, problem/solution creation
    • Texting the moderator each time they were engaged in a digital communication with a romantic interest
    • Documenting each time they saw, read or heard something that fit the theme of “digital grey areas’
    • Texting a “status update” at regular intervals (e.g.hourly) to help paint a picture of “a day in the life” of today’s teens

Figure 5: Prioritization of digital infractions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

About myself and my country!

Meet Paola, who has been awarded the ESOMAR Foundation scholarship to pursue her Master’s Degree in Marketing at Universidad Rafael Landívar, Guatemala.

 

 

Hi, my name is Paola Loy, I am 26 years old and I am from Guatemala, situated in Central America. Our main tourist attractions are the Mayan ruins, such as Tikal and the numerous colonial churches in Antigua Guatemala surrounded by beautiful volcanoes. The country traditionally produces many agricultural products for export, including coffee, sugar, cardamom, bananas, and cotton. In recent years flowers and vegetables have become important.

Church in Antigua

I live with my mom in the South Central part of the country and I have a Marketing degree.  After going through a complicated health situation last year I couldn’t continue with my Master studies, but today I have a new beginning and I am so grateful to ESOMAR Foundation for this opportunity.

Me on my graduation day!

 

My family: my mom (in red), my aunt, my sister and nephews

Currently, I am receiving two preparatory courses in Math and Accounting in Rafael Landívar University, that are required before the beginning of the Master studies. The purpose is to help students to remember all the basic knowledge learned during all education. So, I have been a little busy doing a lot of homework and studying for the exams during the last weeks.

During my free time I like to spend time with my family and friends doing sports, watching movies and mostly participating in programs that help women and children with limited resources. This is because although excellent modern medical care is available in the capital city for those who can afford it, millions of people in the rural areas lack adequate health care and health education.

Supporting Avon’s career against breast cancer

And I think that as a responsible citizen I have to help others by applying my knowledge in initiatives that improve society and create new opportunities for children who can become future leaders of the country.

I think that with this new adventure in my life, I will meet people with different experiences in the field of marketing and I will be able to expand my knowledge about other industries.

The Marketing research field will help me understand the needs of consumers in this country, and who knows maybe someday I will be able to create my own company.

 

How you can support Paola

If you wish to support Paola and be the donor of this scholarship, we would be happy to connect and provide you more information. Please contact: info@esomarfoundation.org

How you can support in your country

If you are a market researcher, a national market research association, an NGO involved in research or a university interested in a scholarship in your country please contact us at info@esomarfoundation.org

Partners & Sponsors

We are always on the lookout for partners and sponsors. If you are an organisation looking to understand more on how you can support us, please find more information here or contact:  info@esomarfoundation.org 

 

 

ESOMAR Foundation scholarship sponsored by Inizio awarded in Georgia!

 

The ESOMAR Foundation is pleased to announce the awarding of a scholarship to Nutsa Kvitashvili, a 3rd year student at Caucasus University – Caucasus School of Humanities and Social Sciences following the BA Program of Sociology. This scholarship has been made possible through the generous sponsorship by Inizio.

This initiative falls within the scope of the ESOMAR Foundation’s education program whose purpose is to give financial support to individual students from disadvantaged socio-economic backgrounds with an interest in pursuing a career in market research. The scholarship has been awarded after a careful evaluation of the motivational and socio-economic background of the applicants from an independent jury composed of experts from the market research industry.

The sponsor – Inizio

Inizio is a research company with digital focus, with its headquarter in Sweden. Inizio is a company that believes in the importance of education and have decided that this scholarship is a great way for them to support young talents like Nutsa in pursuing their career. The company has lots of industry experience and people who are eager to share their knowledge.

Johanna Olsson:

“Inizio are very happy for the newly started cooperation with ESOMAR Foundation and the opportunity to support Nutsa in her education and way towards her degree. It was important for us in our CSR engagement to support something close to both our business and our hearts. We feel that this cooperation truly satisfies both our wishes. This is going to be an interesting and inspiring journey for us as company and for us working at Inizio. “

The ESOMAR Foundation – Gunilla Broadbent, President:

The ESOMAR Foundation is happy to support Nutsa in her studies and hopes that this scholarship will make a difference to her life and to her career efforts. We are grateful to Inizio for sponsoring this scholarship. It is an important contribution that stimulates the Foundation to continue in its endeavour to sustain young talents who need sustenance.”

The beneficiary  – Nutsa Kvitashvili

 

“I’m so grateful to the ESOMAR Foundation and Inizio for your generous support. Thank you very much for awarding me with your scholarship and thank you again for giving me this opportunity. This scholarship was a motivation for me, to keep myself pushing forward and you helped me to believe in myself and be more confident.”

Nutsa is 3rd year student at Caucasus School of Humanities and Social Sciences in Georgia following the BA Program of Sociology.

Nutsa’s aspirations are to keep pushing herself into changes, new environments, new techniques. It’s important to keep moving forward. It’s also very important to never stop learning. There are always new skills to learn and new techniques for us to adopt. Learning helps us continually look for ways to improve. It is important to set new goals in life to motivate ourselves.

How you can support

If you are a market researcher, a national market research association, an NGO involved in research or a university interested in a scholarship in your country please contact us at info@esomarfoundation.org

Partners & Sponsors

We are always on the lookout for partners and sponsors. If you are an organisation looking to understand more on how you can support us, please find more information here or contact:  info@esomarfoundation.org

    

 

A Less Charitable Cashless Society? – Tapping Into New ‘Tap To Give’ Technology

 

The shift from a cash-carrying to cash-less society in the UK has been incredibly rapid, with the effects of the shift to contactless increasing in the past year – there are now over 100 million contactless cards in issue in the UK and over 350 million contactless transactions were made in December 2016 alone. Although this shift to using digital transactions has been lauded by many as proof of new technological advances making our lives easier, it has also created challenges and barriers to charitable giving that charities and brands must tackle together to overcome.

For many of us who don’t carry cash – or at least not in the same way we did 10 years ago – we are unable to donate our spare change to those in need as we used to do. In the Netherlands an ad agency recently released a new solution to this growing tension; a jacket, to be worn by homeless people that not only keeps them warm but also allows passers-by to donate €1 by tapping the contactless payment area. The money that is donated can then be redeemed in shelters for food, a bed and a bath, and those who donate can be sure that their donations are being used as they would wish.

This isn’t the first foray by charities to try and encourage us to donate using our contactless cards – Cancer Research UK have trialled contactless donation terminals in central locations, and the Blue Cross attached contactless donation points to dogs to create the world’s first canine fundraisers – ‘Tap Dogs’. The move to cash-free is forcing charities to rapidly innovate, but this can be incredibly beneficial to their fundraising. The children’s charity NSPCC said that their recent trial using contactless donations set at a fixed amount of £2 actually increased their average donations, because people are less likely to donate small coin denominations.

Part of the reason why contactless donations have captured people’s imaginations is due to the new kinds of interaction that they provide. Contactless technology is often criticised for diminishing human social interaction, but some charities have creatively flipped this expectation on its head. The Blue Cross have used dogs to create a human-canine interaction, but Cancer Research UK have also used contactless technology to trial new interactive window displays. When a contactless donation was given, the shop windows displayed a video showing the difference that can be made by the money given. Not only does this innovation close the gap between giving to charitable causes and seeing the effects of that donation, it is also available 24/7, and utilises the physical space on the high street that the charity already has at their disposal.

Contactless donations have also taken off because they tap into our need for everything to be on demand and instantaneous. Talking to someone in the street, filling out endless clipboard forms and having to stay involved and engaged through endless emails and letters doesn’t fit with our new, fast-paced, more demanding mode of living. By using contactless donations, charities can combat this problem of a more time-poor, less patient society, by giving supporters more autonomy over their donation.

At Kantar Added Value we believe that brands should play a vital role in shifting and shaping changes in culture. We’d love to see charities partnering with other brands in this area to fully explore all innovation opportunities; people want to donate money to worthy causes, but they now expect this to fit in around their lives with as little effort and fuss as possible. Mastercard have already voiced their concerns about the growing gap between those who have access to bank accounts, and those who are cut off from the rest of society and denied opportunities because of their dependence on cash. Mastercard and other financial services brands could work to resolve this issue by backing a charity contactless campaign, such as the jacket for homeless people, to provide more credibility and confidence for those who decide to donate on the street. Alternatively supermarkets could encourage in-store charity donations by offering to round up transaction amounts, from say £6.59 to £7.00, with the extra money going straight to the customer’s charity of choice, to provide a seamless donation experience.

Although the evolving digital economy offers solutions and possibilities for many, we must be careful as a society to ensure that those without access to it are not excluded entirely – and brands should play a vital part in helping to bridge this gap. Charities also need to ensure that they are not left behind by changing societal behaviours, and that they continue to innovate and explore new modes of charitable giving.

In Brief…

We wanted to examine how technology is changing and how people use it to interact with culture. We worked with the Cultural Strategy team at Kantar Added Value and utilized cultural scoping and trends research to explore how things manifest and change in culture.

 For this work we used qualitative trends research, and looked at the actions of brands in the charity and financial sector to draw strong conclusions about the changing nature of charitable giving. For this piece of work we looked specifically at technology and how the most emergent and switched on charities were using this to their advantage.

We now have a greater understanding of how new digital technology is shifting cultural and societal behaviors, and have developed a strong call to arms for brands to become involved in the charity sector. This research has shown how the third sector can stay abreast of but also drive cultural change, and how they can work collaboratively with brands. The research encourages charities not to see these cultural shifts as problems but opportunities to stay relevant and a part of peoples lives.

 

Hannah Robbins – The Cultural Practice at Kantar Added Value