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Author: Razvan Bondalici

Qualitative Research for Not-for-profit organisations – Webinar Summary (part 1)

Last week the ESOMAR Foundation hosted the third webinar of the series Qualitative Research for Not-for-profit organisations. The webinar focused on examining and showcasing how different forms of qualitative research can be used to help support non-profit organisations.

The online event was hosted by Phyllis Macfarlane (GFK & Esomar Foundation) and featured Simon Patterson, Founder and CEO at QRI Consulting and Philly Desai of UK-based international development consultancy Turnstone Research.

Simon Patterson of QRi Consulting covered a case study on Education in Nepal, to answer the question of how best to support a public secondary school – he took a holistic view of the issues and identified real insights that have enabled the public schools to thrive.

Simon’s words

Over the last 70 years, Market Research has been so influential in helping optimise commercial brand and communication strategies, discovering consumer needs and providing Marketing with key Insights. Harnessing this knowledge and experience for the good of our global society is brilliant. I was also most grateful to be asked to do the webinar with Philly Desai, who I have known and respected for many years.

As Phyllis MacFarlane mentioned in her introduction to our webinar, people often underestimate the tremendous depth of insight that Qualitative Research can contribute to NGOs and NFPs in helping them get to the heart of a problem. It can also help identify solutions as well, which makes qualitative research doubly valuable.

As I mentioned in the Q&A, Qualitative Research doesn’t have to be hugely expensive either, so you shouldn’t dismiss it because the ROI can be huge!

The beauty of Qualitative Research, in its purest form, is that it is about exploration and discovery. It requires an inquisitive yet sensitive mind that can look at the world from different points of view, trying to understand the underlying reasons that people do things, what motivates them, what problems they have and so on, and then looking for ways to get over those barriers.

The example that I talked about in the webinar was such case. We went into the research with a broad objective to try to identify why pupil numbers were declining. By taking a holistic approach we discovered many important insights that have resulted in donations being spent in the right places and making a real difference to pupil’s lives, as well as helping the school grow again.

I have been lucky enough to work on some of the most famous brands in the world and travel to many countries, but this study in Nepal about secondary schools was one of the most rewarding projects I have ever been involved in, Simon concluded.

About the author

Simon is a Strategic Qualitative Researcher with a proven track record of 30 years experience; understanding what makes consumers tick, the influence of the socio-cultural context, and translating these insights into actionable recommendations. He moderates ECGs®, Focus Groups and IDIs in the UK and North America, and conducts projects around the world. He has written papers and presented at conferences on Country & Destination Branding, The Psychology of Branding and Communication, and the psychological origins of Qualitative Research. Above all, he is a hands-on Qualitative Researcher with a love of Brands, Culture, and People, and a particular fascination with Country & Destination Branding.

Following the presentations, there was a live Q&A session. The whole thing was recorded, so you can watch it on demand. 

ESOMAR Foundation will be continuing the series in the coming months with new webinars – so watch this space for more details!

 

Watch the full webinar

 

 

Making a Difference session @ESOMAR Congress 2018

ESOMAR Congress has been leading the way in insights innovation for 7 decades, and this year is no exception. It is the biggest event in the industry; the place where creativity, innovation, and insights collide.

The same as last year, ESOMAR Foundation has dedicated an entire session in the programme. The winners of the first Making a Difference Competition will take to the stage to showcase how the best of research has made a significant difference to Not-For-Profits.

The session will feature:

Martin Kern from Forcier Consulting DR Congo presenting Menstrual Hygiene Management Study in DR Congo. 

Martin started Forcier office in the Democratic Republic of Congo in 2015, now supervising a team of twenty people in Kinshasa and Kananga. He has recently completed assessments for ICF International, UNICEF, PwC, NORC at the University of Chicago, the Belgian Development Agency, or Catholic Relief Services, and is now leading the company extension in West Africa with the opening of a new office in Mali.

 

Sema Sgaier from Surgo Foundation with the presentation of the case-study “Reducing child mortality- a provider, a mother, and a powder”.

Dr. Sema Sgaier is co-founder and executive director of Surgo Foundation, a privately funded action tank obsessed with thinking about all people as customers and focused on bringing the latest innovations around behavior, tech, and data to global development. Previously at the Bill & Melinda Gates Foundation, she led several large-scale health programs and innovations in India and Africa. She is faculty at the Harvard T.H. Chan School of Public Health and an Affiliate Assistant Professor, Global Health at the University of Washington. Selected as a Rising Talent by the Women’s Forum for the Economy and Society, she is on the board of the Bill & Melinda Gates Foundation Alumni network.

 

Justine Lukas from Kantar Millward Brown Singapore and Rebecca Lim Head of Our Better World – Singapore International Foundation presenting the “Empowering Digital Storytelling for Good” case-study.

Justine is a director in the qualitative team at Kantar, based in the Singapore office. Having spent much of her twenty-year career in the consultancy world in London, she returned to Singapore over four years ago, having lived there for several years in the 1980’s. Justine’s experience spans business and brand strategy, communications, exploratory consumer understanding across continents, countries, and categories and ranges from sitting with people in their homes, digital blogging, creative workshopping – up to facilitating international stakeholder events.

 

Rebecca heads up Our Better World (OBW), the digital storytelling initiative of the Singapore International Foundation that leverages the power of stories and digital media for social impact. She leads her team and a regional network of impact storytellers to tell stories of people doing good in Asia. An eternal optimist, she combines her eye for opportunities with her love for people, bringing partners alongside on this journey of pursuing a shared vision of OBW pioneering digital disruption for social impact in Asia. Rebecca’s experience spans strategic communications, integrated marketing, public relations, and brand management. Her experience over the last two decades has been in the sectors of her twin passions – tourism and non-profit.

 

If you are in Berlin on Tuesday 25.09 make sure you do not miss the EF session. Cannot attend the ESOMAR Congress? You can tune in to watch the live broadcast

Girl-Friendly Toilets

Qualitative Insights to the Benefit of Female Students in Public Secondary Schools

 

Kankali Secondary School (KSS) in Naikap, Nepal, is high up on the west side of Kathmandu valley in a very poor area. Started in 1982, its young Headmaster, Bishnu Paneru has helped build KSS into a high achieving Public Community School, with almost 400 students. KSS is now regarded as a model school in Kathmandu Valley. It also functioned as a support hub for the community after the earthquake in April 2015.

The non-profit Association Luxembourg-Nepal (ALN), started to support the Kankali Secondary School in the 1990’s. Inspired by their work, André Linden, a retired Market Research Director from Soremartec (Ferrero) and ESOMAR member, who studied at Heidelberg University with Claudine Hengesch, the President of ALN, started to sponsor the KSS students, and the school itself from 1993.

In 2013 Kankali Secondary School faced a decline in the number of students. The Nepalese newspapers were reporting an “unhealthy competition” in the Nepalese education system due to commercially-oriented Private schools. To be able to understand better the situation and find ways to support KSS, André Linden commissioned research with Simon Patterson and his team at QRi Consulting.

A three-stage methodology was adopted:

  1. Desk Research. QRi conducted Desk Research sourcing relevant reports from UNESCO, World Bank, UN Development Programme, USAID, and education conference papers. The findings were written into a 120-page draft report; “Understanding the Nepalese education system today – Looking for sustainable opportunities for development of Kankali Secondary School in Kathmandu Valley”.
  2. Qualitative field trip inspired by cultural anthropology. Simon and André organized a visit to Kathmandu in March 2014 to see for themselves the differences in quality standards, in all respects, between Private and Public schools. Together with a group of Headmasters, they visited 9 schools, including KSS, and conducted interviews with the Directors of each school. In addition, a meeting was held with the District Education Officer (DEO) of Kathmandu, during which the draft report was reviewed. Everything was documented with video, audio recording, and photographs.
  3. Field Analysis and Report. Once back, QRi completed the report, integrating the findings from the field trip, all the input received in Nepal, as well as input from Associate Professor Martha Cardell (Edinburgh University), whose papers on the subject had been recommended by the DEO, and who, during a subsequent mail exchange, underlined its importance for the community.

In July 2014, the final report was sent to all participants and stakeholders.

The Desk Research confirmed to Headmaster Paneru and his colleagues the value and importance of Public Community Schools. It also highlighted that boys’ education is given priority by the Nepalese Society. Boys tend to be sent to Private schools (at high cost), and girls, by default, are sent to Public schools in Nepal.

The field trip enabled us to understand in concrete terms the competition that Public schools were experiencing. We also heard first-hand the high potential of the female students. At a debriefing with the headmasters, everybody agreed “Girls are the hidden treasure of Nepal’s Public secondary schools”.

Whilst visiting one particular Public school the issue of girls’ safety and attendance came up. Then, as the discussion developed, we became aware that the girls’ toilets were rather basic, and the Headmaster disclosed that the girls had in fact been increasingly complaining about them. The existing toilets were only able to facilitate communal urination, with no cabins and no privacy. Defecation had to be done in the woods (part of the general Open Defecation problem in the region).  The poor facilities also meant that girls tended to stay home during their monthly cycle, thus missing classes.

Old Girl’s Toilets in Janabikas Secondary School, March 2014

This issue had not emerged through the desk research and had not been openly discussed before. This moment of truth had been made possible by the atmosphere of openness and trust that we encouraged as we toured the schools with the Headmasters, in a research setting.

Actions and Outcomes

The key difference this research made in human terms was the building of Girl-Friendly Toilets first at KSS’s sister school, Janabikas Secondary School, in 2015, then at KSS in 2017.

New Girl-Friendly Toilets in Janabikas Secondary School, 2015

The Girl-Friendly Toilets have increased morale and self-respect amongst the female students, as well as increasing attendance of classes. One headmaster wrote: “The facility of Girl-Friendly Toilets has given the school pride for all the students, staff, stakeholders and the community.”

 Another impact of this innovative research, resulting in the building of Girl-Friendly Toilets in two Secondary Schools in Kathmandu Valley, is that two other Luxembourg NGO’s active in the region have asked ALN for detailed information, studying it as a model for their own school projects.

We believe this case to be a significant example of where Qualitative Research has really made a difference relevant for society and NGO’s.

About the Authors:

Simon Patterson, Founder & CEO, QRI Consulting

André Linden, retired Market Research Director from Soremartec (Ferrero)

Changing Global Consumer Habits for a Healthier Planet

Levels of meat supply have risen dramatically over the last decades according to the United Nations Food & Agriculture Organisation1.

However, according to Greenpeace, the organization behind this research, the consumption of meat is associated with many negative effects on our climate and environment as well as on our health, such as obesity, cardiovascular diseases, type-2 diabetes and several cancer types. Greenpeace hence identified the crucial need to change people’s behaviour for a better health, climate and environment in the future.

Decreasing meat consumption requires extensive knowledge of the role of meat in the society and of how to motivate a change of habits.

To be able to successfully promote a decrease in meat consumption Greenpeace first needed to gain an understanding of the cultural connotations of meat and current eating habits to then be able to identify strategies that could lead to a shift in consumption patterns – having in mind that the final goal is a change in mindsets and habits rather than only short-term behavioural changes.

To understand the role of meat and derive promising strategies, Danish market research consultancy Epinion conducted an explorative cross-country study using a mobile ethnography platform. The study focused on uncovering the complex and varying local perceptions, traditions, emotions and behavioural patterns surrounding meat consumption that can be expected to affect the potential for changing dietary habits. The end goal of the research project was to create input for a campaign with global appeal whilst allowing for local adaptions to ensure maximum impact.

Figure 1: 62 consumers from 6 countries participated in the qualitative research study by Epinion

The study included 62 consumers from 6 countries (Argentina, China, Denmark, France, New Zealand and Thailand), representing various cultural dimensions as well as different patterns in meat consumption. The group of participants covered families as well as singles and couples that were identified as the target group in the screening process.

Meat plays a lead role in meals across the world because it is seen to satisfy essential needs.

Figure 2: The different layers representing the meaning of food

The study confirmed that what people eat and under which circumstances holds numerous meanings across countries. There are overall three “layers” in which to understand the “meaning” of food and meat.

In a busy life, meat is chosen because it is an accessible, cheap, easy and fast way to provide oneself and the family with nourishment. Furthermore, in many cultures meat is considered essential for a healthy diet and is, not least, strongly associated with indulgence and hospitality.

The study identified a lack of knowledge and awareness of the societal and personal implications as the first obstacles that must be overcome to reduce meat consumption.

The fear that a reduction of meat in the daily diet would decrease the quality of life, as well as the lack of ideas regarding how to operationalize a decrease in meat consumption in daily life, has been diagnosed as a further barrier.

 To trigger attention, the campaign had to create a strong sense of urgency in a way that empowers people to act and highlights the personal benefits of changing dietary patterns.

Greenpeace always had a reputation for confronting those in positions of power with their responsibilities – often through interventions to stop an immediate environmental wrong right there at the scene. But this time another approach was needed: one that raises the awareness and changes the actions of the general population.

This study provided the NGO with clear and practical guidelines on how the need for a reduction in meat can be made comprehensible and relevant to a broad audience. With insights into the behavioural patterns and attitudes of the general population as the starting point the study clarified that abstract problems must be addressed with tangible measures that allow people to take the steps towards a healthier planet that are relevant and realistic in their specific cultural context. 

Since completing this research project in 2017 Greenpeace has implemented a variety of local and global initiatives.

All of them, including the global ‘Less Meat More Life’ campaign, play into the identified behavioural patterns and barriers. The ‘Less Meat more Life’ campaign encourages a better life though less meat, rather than shaming people for their current lifestyles. It also provides concrete strategies that translate the overall aim into everyday actions, empowering people to make changes in their daily habits and their local communities, e.g. by providing appealing recipes that help people to easily include more plants in their diet.

Figure 3: The Greenpeace cookbook – Helping people to reduce meat consumption

With this research project, Greenpeace has therefore taken a crucial first step towards ensuring their ability to create lasting change and impact globally. With the gained knowledge Greenpeace was able to improve their communication to ensure it will not simply speak to their existing supporters, but also to the millions of people who are not naturally engaged in politics or the preservation of the environment.

At the time of writing 259.915 people have actively joined the Greenpeace campaign.

  1. UN Food & Agriculture Organisation. 2018. FAO. [ONLINE] Available: http://www.fao.org. [Accessed 28 June 2018].

About the Authors:

Antonia Dedekind, Manager, Epinion

Helena Linde Pedersen, Senior Consultant, Epinion

 

ESOMAR FOUNDATION NOT-FOR-PROFITS SPECIAL FUND

IT’S YOUR OPPORTUNITY TO GET INVOLVED IN ‘MAKING A DIFFERENCE’!

We have recently announced the winners of the ESOMAR Foundation “Making a Difference” Competition which highlights and promotes how research has made a real difference to Not-for-Profits.

We have opened a fundraising campaign to support and reward the winners of the Competition, namely, the organizations on the ground who were able to achieve their goal through insightful and robust market research.

Currently, many Not-For-Profits see research only in terms of population-level facts and figures on poverty, sanitation, medicine, education etc. They are mostly unaware of the immense value that great qualitative, ethnographic and new research methodologies can have on improving the effectiveness of their work.

We are therefore proud to reward these three case studies as they have demonstrated that the use of insightful and robust research massively contributes to making a difference for Not-for-Profits in carrying out their programmes!

Help and reward these good causes!

Donate Our Better World

 

All three organisations decided to turn to market research to ensure their actions would make an impact. They were able to achieve that, and this is excellent news! It demonstrates that a better world can be built with the help and support of market research.

The winning NFP organisations will receive a donation to support their activities on the ground. We are calling for your support in donating to one or all of these good causes.

Surgo Foundation and RGMVP in India

Singapore International Foundation – Our Better World

Catholic Relief Services in Congo

Read more about how they made a difference and who they are Our Better World, Surgo Foundation & RGMVP and Catholic Relief Services!

You can actively increase the overall impact of market research in building a better world!

It’s your opportunity to get involved in ‘Making a Difference’!

Donate RGMVP

 

Join the ESOMAR Foundation Session

The three case studies will be presented on 25 September at an ESOMAR Foundation session which will be part of the ESOMAR Annual Congress to be held in Berlin on 23-26 September.

For more information contact us at info@esomarfoundation.org



EMPOWERING DIGITAL STORYTELLING FOR GOOD – Our Better World (OBW)

Best international NFP case study

EMPOWERING DIGITAL STORYTELLING FOR GOOD

“This simple and impactful case study is set for making a tremendous difference across all NFPs globally”

THE ISSUE

Our Better World (OBW), the digital storytelling initiative of the Singapore International Foundation,  needed to better understand the national psyche and uncover drivers to culturally and socially relevant story themes to better connect and inspire action across Asia. They needed to understand online audiences in Asia to help develop more meaningful stories that would touch the hearts and minds of Asian people to act.

That’s why they called upon Kantar Millward Brown to develop a dual approach including personal interactions on the ground, combined with the effectiveness of digital – deployed in Singapore, Malaysia, Indonesia, India and Philippines.

IMPACT!

It is often difficult to quantify the impact of qualitative research, but the key impact has been to provide OBW practical tips in telling better, bolder and more meaningful stories to provoke reaction.

The research allowed OBW to decode what’s ‘contributing to social causes’ means for people. They were able to identify a sprectrum of motivations in social contribution – ranging from a desire to change (e.g. overturn atrocities) to a desire to enhance (e.g. improve lives and communities). Insights helped OBW construct the defining characteristics of meaningful stories by market and the role of online.

OBW was able to develop a much-needed formula to define authenticity and meaning for impact storytelling!

One example!

India – OBW ran a story about child sexual abuse, calling for social change and action, which resulted in over 1020 volunteer inquiries. This shows a significant uplift in impact in comparison to a pre-research story about animals, that, whilst heart-warming, lacked strong call for change and resulted in only 105 volunteer sign-ups.

 

THE NFP ORGANISATION

As the digital storytelling initiative of the Singapore International Foundation, Our Better World (OBW) tells the stories of people doing good in Asia, inspiring online audiences to take action so that the non-profits or social enterprises featured in the stories get more support to impact more lives. Their stories feature a wide range of causes and focus is on creating greater impact.

Help and reward OBW – Our Better World 

Donate now

 

THE MARKET RESEARCH AGENCY

Kantar Millward Brown is an industry leader and innovator with over 40 years of advertising, media, brand equity research, and consulting experience.



REDUCING CHILD MORTALITY – A PROVIDER, A MOTHER, AND A POWDER – Surgo Foundation

Most innovative NFP case study

REDUCING CHILD MORTALITY – A PROVIDER, A MOTHER, AND A POWDER

“Huge potential impact in India and internationally where diarrhea kills large numbers. This is a really excellent, thorough and innovative and effective piece of research”

THE ISSUE

Diarrhea is the second leading cause of death among children and dehydration is the main driver. Yet there is a simple, cheap, and scalable solution – the use of oral rehydration solutions (ORS). With a population of ~217 million people, the state of Uttar Pradesh (UP) accounts for a substantial portion of the over 200,000 diarrheal-related deaths in India. Only 30% of the children with diarrhea used ORS. In UP, 84% of caregivers of children with diarrhea seek care from a rural medical practitioner (RMPs) – informal and often non-medically trained providers in the communities. To improve the uptake of ORS, partners on the ground hypothesized that improving the RMPs access to ORS and providing them with the best treatment practices of diarrheal cases would significantly improve the use of ORS. A state-wide program of direct detailing of ORS to RMPs combined with direct messaging was initiated and scaled. However, after 3 years of investment, the levels of ORS usage among children did not improve. The objective of this research, led by Surgo Foundation, was to identify the barriers to ORS uptake and identify strategies to improve it.

A mixed method approach that combined a quantitative with innovative behavioural science methods was used to understand what was driving ORS uptake and led to develop a radically revised theory of how to increase the use of ORS to treat diarrhea in children.

IMPACT!

Instead of focusing exclusively on RMPs, programs should create demand for ORS by reframing caregivers’ perception of the treatment. This would help RMPs to bridge their “know-do” gap and prescribe ORS with confidence.

Collectively, these strategies led to an increase in ORS uptake in UP from 30% to 50% in under two years. This approach to getting a deep and nuanced understanding of the ‘why’ before jumping into solutions has significant implications for diarrheal treatment and child mortality programs globally.

The study was designed, led, and analyzed by Surgo Foundation. On-site implementation by Clinton Health Access Initiative and RGMVP.

THE NFP ORGANISATION

The Surgo Foundation is an innovative Action Tank focused on generating transformational impact in intractable development challenges.

RGMVP- Rajiv Gandhi Mahila Vikas Pariyojana has developed a community-driven, inclusive and scalable model for poverty reduction and women’s empowerment, which has grown out of a strong network of Self-Help Groups and created a chain reaction across the most populous state in India.

Help and reward RGMVP- Rajiv Gandhi Mahila Vikas Pariyojana

Donate now

 

THE MARKET RESEARCH AGENCIES

Final Mile Consulting pioneers the practice of Behavior Architecture. We understand, explain, and influence decision-making by applying learnings from Cognitive Neuroscience, Behavioral Economics, and Design.

Ipsos “Game Changers” At Ipsos we are passionately curious about people, markets, brands and society. We deliver information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions.



MENSTRUAL HYGIENE MANAGEMENT STUDY IN DRC – Catholic Relief Services

Best local/domestic NFP case study

MENSTRUAL HYGIENE MANAGEMENT STUDY IN DRC

“This very important piece of research is something that could make a real difference to half the population.”

THE ISSUE

Catholic Relief Services (CRS) needed to determine whether menstrual management practices have an impact on school absenteeism for girls and wanted to evaluate how the Congolese government’s “Health Schools and Villages” programme supported by UNICEF, could contribute in improving menstrual hygiene management.

CRS selected Forcier to accomplish one of the largest studies on knowledge, attitudes, environment and practices regarding menstruation in the Democratic Republic of Congo (DRC). Forcier put forth a holistically design mixed-methods approach for this research.

IMPACT!

The research identified the main obstacles preventing girls in the DRC from meeting their menstrual hygiene needs: lack of awareness as a result of a substantial taboo that surrounds menstruation; poor infrastructure especially in villages and schools prevents girls from adequately taking care of themselves when they have their menses; lack of available and affordable tampons or sanitary napkins further complicates girl’s ability to ensure their menstrual hygiene.

As a result, girls often stay at home when they have their menses for fear of being “discovered” and “shamed” by members of their community.

The results of this study will help NGOs, the Congolese government and UNICEF adapt their interventions so as to better respond to the menstrual hygiene needs of girls and women in the country.

In particular, this research will help the Congolese government, along with UNICEF, reinforce the “Healthy Villages and Schools” programme that seeks to improve sanitary and hygienic conditions in thousands of villages and schools across the country by highlighting the need to raise awareness on menstrual hygiene, improve infrastructure and make available sanitary napkins. This will in turn allow girls to live more comfortable, healthy lives and live up to their true potential.

THE NFP ORGANISATION

Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. It promotes human development by responding to major emergencies, fighting disease and poverty, and nurturing peaceful and just societies.

 

The CRS has chosen to award their portion of the donations to the other winning NFPs

 

THE MARKET RESEARCH AGENCY

Forcier Consulting provides high-quality data in some of the most challenging locations in the world. Their research informs programming for government agencies, NGOs, and the private sector alike – all designed and conducted from their offices in Africa and the Middle East.



How Different Qualitative Approaches can be used to achieve Various Objectives – Webinar Summary

Esomar Foundation continued the webinar series on Qualitative Research in Non-Profit organizations with a new webinar dedicated to the use of different qualitative approaches to achieve various objectives.

The webinar focused on examining how different forms of qualitative research can be used to help support non-profit organisations.

The online event was hosted by Phyllis Macfarlane (GFK & Esomar Foundation) and featured three participating speakers: Sonia Whitehead from BBC Media Action, the media giant’s international development charity, Georgina Day of London-based NGO Streetinvest and Edward Appleton from qualitative consultancy Happy Thinking People.

In her introduction, Phyllis stressed that qualitative research is of “such growing importance to the world of Market Research” overall.

Each of the speakers then talked about different qualitative tools relevant to Non-Profits in helping them and their donors better understand the lives of the people they are looking to support.

Sonia Whitehead’s talk focused on Group Discussions, In-depth Interviews and Ethnographies.

She stressed the importance of shaping a research design according to the cultural context anticipated, for researchers to ask themselves how important it was as part of the research to understand what is actually happening, i.e. beyond perceptions.

One fascinating example was given on how qualitative techniques can be used to get people to open up on sensitive topics: a project exploring sexual health issues amongst young people in Zambia. A technique was used whereby the moderator introduced a fictitious couple, John and Esther, and a fictitious story about an unfolding sexual relationship. Talking about “other people” in this way overcomes inhibitions. One size does not fit all, however – especially culturally.

Sonia contrasted the success of this technique with a similar topic/ project from Cambodia/Myanmar where the group discussion approach didn’t work, people didn’t open up so much. Paired-depths were instead adopted, participants were more comfortable, outputs were rich in detail about individual experiences, which incidentally isn’t possible in a group discussion where consensus is more important.

As an important take-out, Sonia stressed how perceptions can be different from behaviours, and outlined a mixed method research design in Phnom Penh and floating communities aiming to better understand the impact of climate change.

This involved interviews with community elders, observations and photos of the community itself, and finally a range of tasks completed by members in the community who were asked to draw community maps and seasonal calendars.

The message: triangulation is a powerful insight tool, gathering different viewpoints on one-and-the-same subject matter.

Streetinvest’s Georgina Day talked about how her Non-Profit organisation has been using simple but effective Video Ethnographies in both educational and advocacy work, to help correct negative and potentially dangerous perceptions about street kids.

Methodologically, she interpreted ethnographies as being about observing people in their natural settings, immersing oneself into their community.

Importantly, ethnographies also empower participants – allowing them to do research in their own time, in their own space.

Georgina’s case study involved her sharing the outcome of video ethnography interviews with 21 kids living on the street, conducted by 7 street workers, who she characterised wonderfully as “great ethnographers”!

A direct and moving summary video of this work is currently being used educationally amongst a range of stakeholders to great effect – in workshops with police forces for example.

Finally, she touched on an ongoing effort to capture a fuller picture by staying in touch ethnographically over time. A structured case study is currently in progress for a 1 year period, whereby monthly reflections are submitted quarterly.

Happy Thinking People’s Edward Appleton stressed how tools from the commercial world of research have increasing relevance for Non-Profits as digital penetration continues apace globally. He talked about the use of Insight Communities and Mobile Ethnographies, outlining what they are, how they work, what they are for, when and where they make sense for non-profits.

He underlined how cost and convenience were common reasons for adopting online qual tools – when face-to-face options are simply not feasible.

Mobile ethnographies are useful to capture life “in-the-moment”, as it happens, in particular out-of-home. These are full of visual details thanks to the video and camera functions inbuilt into smartphones. They also help plug memory gaps.

Edward touched on digital caveats: the need to check for both technical and cultural fit in a particular geography for example – in India it’s very common for people to get interrupted constantly, so executing Online Communities are extremely challenging; in Indonesia participant compliance issues are common, there isn’t a tradition of doing this type of research.

Following the presentations, there was a live Q&A session. The whole thing was recorded, so you can watch it on demand. 

Esomar Foundation will be continuing the series in the coming months with new webinars – so watch this space for more details!

Watch the full webinar

EF webinar 26 July: What different Qualitative Approaches can be used to achieve various objectives?

 

 

ESOMAR Foundation believes that a fair, just and peaceful society is deserved by all and recognizes the immense promise that the research community offers to those striving to achieve these goals on a global level. We bring volunteers and resources together to execute projects and provide financial support to help and support charities and NGO’s to achieve their aims. In this second webinar of the series, the speakers will identify and tackle different  Qualitative Research Approaches for Not for Profit organisations which can be used to achieve various objectives.

Experts from the NFP world and market research agencies will share their experience of using ethnography to bring to life the situation (e.g.) Street Invest’s work to change donors and the public’s perception of and attitude to Street Children. Using Focus Groups and In-depth interviews to develop the actual communications and get the best out of media strategy. Making the best of online qualitative approaches and present new opportunities that technology offers the NFP sector, whilst also mentioning the limitations.

 

The webinar will feature

MODERATOR Phyllis Macfarlane A lifelong market researcher currently working on the GfK Verein’s University Cooperation Programme to improve the quality of education in Market Research in Africa and China.

 

Sonia Whitehead is the Head of Research at BBC Media Action, the international charity of the BBC that uses media to inform, connect and empower people around the world. She has worked there for 11 years and has specialized in conducting media research to develop content and evaluate its impact. This work has ranged from understanding people’s perceptions of climate change across Asia and exploring gender-related issues with people living in conflict in Syria, Afghanistan, Darfur and Somalia. Before that Sonia worked in market research both in the UK and India.

 

Georgina Day joined StreetInvest in 2016, after six years in advertising and CSR communications, working on household brands including Dove, Ford, Virgin Media and Amnesty International. She made the move into the charity sector to see how she could apply her experience to driving positive social change. Georgina combines analysis, strategic communications thinking and creative execution, to tell meaningful stories about StreetInvest’s impact and to build the organisation’s profile.

 

Edward Appleton is Director Global Marketing and Sales with Happy Thinking People. Edward has worked for over 20 years in market research on both agency and client side. Prior to his current role, Edward was Senior Insights Manager with Coca-Cola in Berlin; before that he was European Insights Manager at Avery Dennison. His career started many moons ago with Mass Observation UK, which he left to join the Insights team at Nestle UK. He blogs regularly at www.researchundreflect.blogspot.de and for Esomar.

 

26 July 2018, 17:00 CEST